There is nothing complicated about it. You call, you are connected with an independent plumber, the plumber assesses the cause and gives you a price, and work happens only once you agree to it. Here is the same thing in more detail so nothing on the day surprises you.
Say what you can see and hear, which fixtures are affected and whether water is still running. Your call is connected with an independent plumber, who can decide whether this needs a visit now or a booked appointment, and what to bring.
Know where the fixture valve, the main where the line enters the house, the meter valve at the street or the pump breaker on a well system are. Nothing you have to force and nothing near live wiring.
Ask the independent plumber to find the actual cause rather than the nearest symptom, explain what the repair involves and confirm the price. Where more than one option is sensible, ask about both with the trade-offs.
Work should start only once you approve it. Afterwards ask for the repair to be tested under pressure or by running the fixtures, and to be shown what was replaced and where your shutoff valves are.
If water is escaping, stopping it is the priority. Most homes around Prescott have a shutoff where the supply line enters the building, often near the water heater, a softener loop or an exterior wall, and town properties also have a valve in the meter box near the street that needs a meter key. On a well, closing the valve at the pressure tank or switching off the pump breaker does the same job. Find yours on a calm day and check that it actually turns, because a seized valve during an emergency is a second problem stacked on the first.
Stay off wet flooring near outlets, appliances or ceiling fixtures, and do not open a ceiling that is sagging with water. If a water heater is leaking, turning off its breaker or gas control is worth doing only when the control is easy to reach and you are not standing in water. Never thaw a frozen pipe with a torch or a heat gun. Anything involving a gas line, a pressurized pipe or sewage is worth waiting for.
Read about the services listed here, find your town on the service areas page, look through the common questions, or compare options on our water heater repair or replacement guide.
What failed, why it failed and what happens if it is left alone. If a camera or a pressure test was used, you get to see the result for yourself rather than hearing a summary.
Where a repair and a replacement are both reasonable, you hear both with the trade-offs. Nobody should be steered toward the bigger job by default.
Approve the scope and the price before any pipe is cut. If something unexpected turns up behind a wall, ask the provider to stop and explain it before going on.
Call to be connected with an independent plumber; availability depends on the provider.